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Gemstone FAQ

    Q Q: Why I still haven't received my mail?

    A A: Please kindly check your junk folder or leave your phone number so we will call you. 
  • Q: Do you accept OEM service ?

    A: YES, we accept OEM, can customized any designs based on your requirements. 
  • Q: Hi do you ship to Vancouver?

    A: Yes we will be able to shipp it.
  • Q: Is it possible to return or exchange the goods?

    A: All goods will be checked by QC before shipping. We will take finished product video and pictures to you to check, after you checkking.The goods will not be shipped until we got "YES" from QC department. If there is quality issue after receiving the goods, considering the high international transportation fee, we suggest to refund the amount of defected products or produce more in next order to refill the last order and give some extra.
  • Q: What kind of test report you have? Do you have any certification?

    A: We supply IGI/GIA/NFTC/NGIC certified lab grown diamonds. GRA/GRC certified moissanite/lab grown gems/jewelry.
  • Q: Can I get a free sample?

    A: Yes we can provide you free white mock-up samples, but you'll need to pay for the freight cost.
    If you need custom sample, there'll be sample cost, but we can refund you $100 ($200) samples cost when the total amount of your orders reaches $10,000 ($20,000).
  • Q: Can you send the goods door to door delivery ?

    A: Sure, we have professional shipping department and reliable forwarders with long-term cooperation, so we can provide shipping service like DDP air service for our customers; Like DHL, FedEx and UPS.
  • Q: What's your return policy?

    A: For customized products, we will provide high-definition video pictures for you to re-check before shipment, and provide packaging video after confirmation, because please confirm the condition of the goods as soon as you receive the products, if it is not a product quality problem, we cannot provide return service.
  • Q: Can we print our logo on the box?

    A: Yes, we can customize as per your request
    1. MOQ for custom design is 500pcs.
    2. Customized package is welcome!
    would you please show me your design and request, so that I can check if  the design is okay and I will get the best price for you.
  • Q: What is your payment method?

    A: We accept folliwing payment medthods:
    1T/T payment(Telegraphic Transfer30% deposit at order, balance against shipping documents), addictional handle fee for each payment:USD5-USD35
    2Pay through Alibaba (Alibaba Trade Assurance order: 2% addictional handle fee
    3Paypal: Extra 8% handling fee (Order amount less than USD500
    4Western Union

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Contact Us

  +86-158-7807-9646
 +86-774-3934000 - Linda
  B171-175, 2nd Floor, Gem Building, Wuzhou, China

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