Messi gold Jewelry Customized Service and Return Policy

Jewelry Customized Service:

  Messigems accept Make-to-order, We can customize any jewelry designs according to your requirements.

  1) Send us your design (picture, idea, or sample) with details, metal, stone, size, etc.

  2) 50% Deposit before CAD drawing making. CAD will be provided for confirmation and approval of production. Production can be completed within 15 business days upon receipt of confirmation, the finished jewelry will be shipped out within 2 days after the balance payment's made. The CAD drawing charge is $50 per piece if you don’t want to proceed with the jewelry making.

  3) HD photos and videos of the finished jewelry will be provided for final checking. The finished jewelry piece is considered to be the same as the CAD drawing and agreed by you upon receipt of your final confirmation and approval of shipment.

Return Policy：

  We sincerely appreciate your trust and support, we will do our best to offer you a piece of satisfactory jewelry. Please read our return policy before your order,

  1. We gladly accept returns or refund for any STOCK products within 7 days after receiving the parcel. Products must be in “Good Condition”. Your return will be quality checking by our QC team once we receive it. Good condition means the product is intact with the original purchase condition.

  2. All make-to-order products can NOT be returned or refunded.

HD photo and video of the finished jewelry piece will be provided for final checking. The finished jewelry piece is considered to be the same as the CAD drawing and agreed by you upon receipt of your final confirmation and approval of shipment.

  3. Shipping freight, parcel insurance, and bank fee are non-refundable. Buyers pay for return shipping freight and responsible for any loss or damage to the return parcel.